Last Updated: 25 Aug 2026
Thank you for shopping with boyxdoll.com. This Shipping Policy explains how orders are processed, shipped and delivered.
Order Processing
Orders are normally processed within 3 business days after payment has been successfully confirmed.
Processing times may be longer during public holidays, promotional periods, high-volume seasons or where additional order verification is required.
For customized, made-to-order or pre-order products, additional production time may apply. The estimated processing or production period will be stated on the relevant product page or communicated to the customer.
Shipping Destinations
We ship to selected countries and regions worldwide.
Shipping availability may vary depending on the destination, product type, courier restrictions, import regulations or other circumstances beyond our control.
If we are unable to ship an order to your destination, we will contact you using the information provided with your order.
Shipping Charges
Shipping charges are calculated according to factors such as:
- Delivery destination
- Product size and weight
- Shipping method
- Courier charges
- Special handling requirements
The applicable shipping cost will normally be shown during checkout or communicated to you before shipment.
Delivery Time
Estimated delivery times depend on the selected shipping method and destination.
Any delivery timeframe provided by boyxdoll.com is an estimate only and cannot be guaranteed. Customs clearance, weather conditions, courier delays, public holidays and other circumstances outside our reasonable control may affect delivery.
Tracking Information
Where tracking is available, tracking details will be provided after your order has been shipped.
Please allow sufficient time for the courier's tracking system to update after receiving your tracking number.
Customs, Duties and Taxes
International orders may be subject to customs duties, import taxes, VAT, handling charges or other fees imposed by the destination country.
Unless otherwise stated, these charges are the responsibility of the recipient and are not included in the product or shipping price.
Customers are responsible for understanding the import requirements applicable in their country or region before placing an order.
Delivery Address
Customers are responsible for providing a complete and accurate delivery address.
boyxdoll.com will not be responsible for delays, additional shipping charges or unsuccessful deliveries caused by incorrect or incomplete information provided by the customer.
If you discover an error in your shipping information, please contact us as soon as possible before the order is dispatched.
Damaged or Lost Shipments
If your parcel arrives visibly damaged, please take photographs or videos of the parcel and product before disposing of any packaging.
For lost, damaged or missing shipments, contact us at admin@boyxdoll.com with your order number and supporting information.
We will review the situation and assist with the courier claim or provide an appropriate solution where applicable.
Discreet Packaging
Where applicable, orders may be shipped using discreet outer packaging to protect customer privacy. Product information may not be displayed prominently on the external shipping packaging.
Contact Us
For shipping enquiries, please contact:
Email: admin@boyxdoll.com
Website: www.boyxdoll.com